UK orders are delivered in 1–3 days once your order has been verified and payment is confirmed. EU, UAE and Saudi Arabia orders are sent from the UK by Royal Mail International Tracked & Signed, with a delivery charge shown at checkout.
Royal Mail aims to deliver in 3–4 working days to Ireland, France, Germany, Spain, the Netherlands, Belgium, Austria, Luxembourg and Sweden, 3–5 working days to the rest of the EU, and 5–7 working days to the UAE and Saudi Arabia, plus customs clearance. These are aims, not guarantees.
International prices and delivery charges don't include import VAT, duties or customs fees. In the EU, orders over €150 are charged import VAT (17–27% depending on the country), plus the EU customs duty and a carrier handling fee, usually collected before delivery. In the UAE and Saudi Arabia, some products need a personal import permit and customs may hold a parcel until it's approved. Customs may also refuse some products, so check that you can import them before you order.
Your delivery details and product availability are confirmed, then your order is dispatched once payment is received.
Tracking information is provided where supported by the selected delivery service.
Inspect your package promptly and follow the storage information supplied with the product.
Keep all packaging and contact Aervyn Support with your order details, photographs and product batch information.