RETURNS & CANCELLATIONS

Clear support when plans change.

Because product integrity and storage conditions matter, return eligibility may differ from ordinary consumer goods.

Before dispatch

Contact Aervyn Support as soon as possible if you wish to request a cancellation.

Following dispatch

Eligibility depends on the product, fulfilment status, storage requirements and applicable market terms.

Damaged delivery

If your shipment arrives damaged or there is a concern about the condition of the package: Keep the original packaging. Photograph the package and product. Record the batch information. Contact Aervyn Support promptly. Our team will review the information provided and advise on the appropriate next step.